Remote Tech Support Virtual Support.
In select cases, we offer software enabling our team to control you computer virtually (from our office).
If you've been asked to download our vSupport software, simply select which operating system you're running, and click to download.
*By downloading the above software and providing information to our team to proceed; you consent for this team member to gain access to your device for the sole purpose of solving the issue at hand. Rest assured that upon disconnecting from the initial session, Pivotal cannot access your device again without you providing another unique key for a new session.