About Us

More than just a web design agency.

Originally formed in 2001 (under the name New Business Media), we set out from the beginning to be more than just a web design agency, instead to provide the convenience of a single relationship for all things digital, whilst never compromising on quality.

During the years, our team has worked hard to establish a reputation as a first-class agency. We’ve had the opportunity to work with some of Australia’s leading companies and our bragging rights include Super Amart, TAFE Queensland, Griffith University, Barbeques Galore and Rugs a Million. From national brands to small and medium sized enterprises, our team takes pride in their high standard of work. Our passion for seeing our clients succeed, no matter what size their business is, means that we will make every effort to help them get there.

Our Pivotal family is made up of the most talented and driven creative professionals. We are passionate about partnering with honest people to produce exceptional work. Our in-house team is an all-star selection, consisting of the industry’s finest digital strategists, interactive designers, web developers, app developers and marketing experts – it is our team’s unity, skills and experience that create and deliver solutions of the highest calibre.

Explore our services

We tailor our digital solution around you.

We believe that in order to provide successful solutions we first must understand your goals, requirements and challenges. Rather than offering one size fits all, off-the-shelf solutions, we tailor our digital solutions based around your specific project and business requirements. We make sure we understand what makes your business tick, and create the absolute best solution to reach and exceed your goals. 

The first stage of our process is an obligation FREE STRATEGY SESSION where you'll meet with one of our digital strategists to discuss your project or requirements in detail. From there we'll discuss your project internally with our team of experts and come up with a solution that is tailored to achieve your goals. We'll present our recommendations in a detailed proposal which will outline the goals, inclusions, timeline & costings.

If you proceed with our proposal your project manager or marketing manager will become your main point of contact and will keep you updated throughout the journey. You'll have the opportunity to review our work and make adjustments before we deliver the final result. We pride ourselves on our excellent long-term relationship with clients. Once a project is complete, we continue to work with you to generate ongoing results for your online business.

FREE Strategy Session

Adi Naidu
Adi Naidu

Adi Naidu

Programmer

Candice Simpson
Candice Simpson

Candice Simpson

Digital Marketing Account Manager

700+ Happy Customers
Caralyne Blackburn
Caralyne Blackburn

Caralyne Blackburn

Project Manager

Charles Fontanos
Charles Fontanos

Charles Fontanos

Programmer

Dylan Bercini
Dylan Bercini

Dylan Bercini

Business Development Manager

20+ Successful Years
Erika Strathie
Erika Strathie

Erika Strathie

Digital Marketing Specialist

Erin Welch
Erin Welch

Erin Welch

Web Developer

40+ Cups of coffee brewed today
Jade Pascoe-Webbe
Jade Pascoe-Webbe

Jade Pascoe-Webbe

Search Engine Optimisation Specialist

Janelle Campbell
Janelle Campbell

Janelle Campbell

Office Administrator

Kaylee Herrmann
Kaylee Herrmann

Kaylee Herrmann

Programmer

Kyle Stevenson
Kyle Stevenson

Kyle Stevenson

Technical Director

Mahesh Satheesh
Mahesh Satheesh

Mahesh Satheesh

Web Developer

201+ Browser Tabs open
Michael Russell
Michael Russell

Michael Russell

Account Manager

8 Vehicles manufactured by Volkswagen in the car park
Mitch Ellems
Mitch Ellems

Mitch Ellems

Sales & Strategy Director

Rob Shaw
Rob Shaw

Rob Shaw

Account Manager

0 Pages of paper printed today
Scott McCluskey
Scott McCluskey

Scott McCluskey

Digital Marketing Manager

Stephanie Rolls
Stephanie Rolls

Stephanie Rolls

Web Developer

Thomas Chuntic
Thomas Chuntic

Thomas Chuntic

Web Developer

Our Values

1

We Act with Integrity

It's simple, we do what we say

2

People are above all else

Our clients and their product's users are forefront

3

We work better, together

We employ the best, to work together with our clients

4

Quality is always above quantity

We consider and hand craft every solution

5

We take ownership

We strive to feel proud of every result, as if it were our own

6

Strategies for growth

We work for the growth of our clients

We exist to help our clients succeed.

Client 1
Client 2
Client 3
Client 4
Client 5
Client 6
Client 1
Client 2
Client 3
Client 4
Client 5
Client 6

How we do it.

Discover

Taking time to learn about your business, your goals and how we can play a part in growing your business

Design

Creative strategy and intentional design that reflect business goals set the direction for the project

Build

Executing and iterating on the strategy and design to deliver a fully functioning product to the world

Grow

Product optimisation and digital marketing are key to a successful product

AEIOU
Kokoda Challenge
Compassion Australia
Step Up Foundation
ANCA
Coomera Soccer Club

Giving back to the
community is Pivotal.